Политика возврата средств

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For safety reasons, due to Coronavirus, some of our items can not be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at GeneratrixFashions@gmail.com. If your return is accepted, we’ll send you information on the shipping address as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at GeneratrixFashions@gmail.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products and undergarments, etc ). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Sale items, Discounted items, or Gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will also give online credit for the items purchased. Credit has to be the same price as the item returned or exchanged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Generatrixfashions@gmail.com. Please note that returns will need to be sent to the following address:
10208 S Indianapolis ave #305, Chicago, IL, 60617, United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at Generatrixfashions@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at Generatrixfashions@gmail.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded, store credit, or exchanged if approved, Please remember it can take some time for your the process your refund.

Due to Covid and shipping problems. Deliveries are sometimes slow. We are not responsible we will keep up with the tracking and try to let you know where your packages are and when will it arrive. To start a return, you can contact us at Generatrixfashions@gmail.com. Some of these policies are subjected to change.

Please note that returns will need to be sent to the following address:
10208 S Indianapolis ave #305, Chicago, IL, 60617, United States

You can always contact us for any return questions at Generatrixfashions@gmail.com.